Frequently Asked Questions
Where does the name OWA come from?
OWA stands for “Out of this World Amazing.”
What is the story behind the name “OWA?"
The name “OWA” came from the concept “thinking out of the box.” Except at OWA, we are doing more than thinking out of the box. We are thinking out of this world. What’s next? What does the future look like?
Why was OWA created? Why now?
Check out our story to read more about why we created OWA and the opportunity we saw for the waterless haircare format.
About our products.
Where are your products manufactured?
Our products are manufactured in the United States with domestic and imported ingredients.
Are your products vegan?
Yes, all of our product are made without animal-derived ingredients.
Are your products cruelty-free?
Yes, our products and our ingredients are not tested on animals.
Are your products unisex?
Yes, our products are designed for every human. Our Moondust Collection signature fragrance is gender-neutral & our unscented product is made for every body too!
Are your products sustainable?
We’ve factored in the entire product life cycle around the development of all our products.
Let’s clear something up here too! We get asked a lot about removing the water from shampoo. We aren’t removing water from the bottle, we’re never putting it in!
We take the below into consideration when creating products:
A third party study of OWA’s Moondust Collection: Hair Wash is currently in progress. When the study is completed, we will share the findings with you.
About Hair Wash.
How many washes can I expect to get from one bottle of Hair Wash?
One bottle of Hair Wash is the equivalent of 4 bottles of 8 fl oz liquid shampoo. If you use one tablespoon (half of an ounce) each time you wash your hair, you will get about 60 washes from a single bottle of Hair Wash. That’s assuming you get 15 washes from an 8oz bottle of shampoo. If you get more than 15 washes from an 8oz bottle of shampoo, you can assume you’ll get more than 60 washes from a bottle of Hair Wash.
Is there a limit to how much powder you can travel with in a carry-on bag?
In the United States, the TSA does not allow passengers more than 12 ounces of powder in a carry-on bag. Hair Wash is only 2 ounces of powder, so nothing to worry about here! More information on the TSA policy here.
What does Moondust Collection: Hair Wash smell like?
The Moondust Collection carries its own signature scent. The fragrance was designed specifically for OWA, so you won’t smell anything else like it! It’s a unisex scent, so it isn’t particularly feminine or masculine. It’s gender neutral, like the product itself! The most common descriptor of the fragrance we get is “clean.”
How does Hair Wash differ from a dry shampoo?
Hair Wash and dry shampoo in a powder format are completely different chemistries. Hair Wash is truly a shampoo, that functionally cleans your hair. Dry shampoo can be classified as a styling product that makes your hair look and smell clean, but functionally doesn’t do any cleaning.
Is OWA Haircare working on other products?
Yes! We are working to deliver you the most innovative haircare products on the planet. That means it take us a little bit longer to launch new products, because they’ve never been done before. In the meantime, feel free to email us to tell us what products you want to see from us at firstname.lastname@example.org.
Is OWA Haircare making a conditioner? Will it be a water-activated powder like the Hair Wash?
You’ll be the first to know and have a chance to shop early if you’re on our email list (hint, hint). Click here.
How do you stop the powder from ‘clogging up’ in the bottle in a steamy bathroom?
The majority of ingredients in Hair Wash are not hygroscopic, meaning they do not pull moisture from the air. So, Hair Wash doesn’t clog up on it's own.
If water gets in the cap and the cap begins to accumulate powder, we recommend the following. Remove the cap and plug from the bottle, rinse the cap and plug and leave all components disassembled to dry. Need to speed up the drying process? Use a hair dryer to dry the cap and plug. Make sure the cap and plug are completely dry before returning them to the bottle!
Can I pre-mix with water in the bottle?
We don't recommend this. Mixing water with the powder won’t get you a liquid shampoo. The powder works best being activated between wet hands, then used in wet hair with more water. Mixing with water in a bottle and letting it sit over time creates potential for bacteria, yeast and mold to grow. Yuck!
What is the shelf life of Hair Wash?
The shelf life is 2 years from the date of manufacture.
What is the difference between shelf life and period after the opening (PAO)?
In short, shelf life is measured from the date the product is manufactured to the expiration date of the product. Period after opening (POA) is the suggested time period in which a product should be used once it is opened.
How long will it take to get my OWA products?
Items ordered usually ship within 1-2 business days depending on the time of day the order was placed. Orders ship USPS, unless otherwise noted in description of product. Shipping slowly is more sustainable, so it's our default option. If you prefer a faster shipping speed, there are other UPS shipping options available at checkout. We ask that you keep the environment in mind when shopping online!
Do you ship internationally?
At this time we do not ship outside of the US, but we are working on it! While we work on shipping internationally ourselves, tell us where you’d like to see us by sending an email to email@example.com.
I have a problem with my order. How can I reach you?
If there are any issues with your order, please contact us via email at firstname.lastname@example.org & we will make it right!
How do I place a return or exchange?
Reach out to us at email@example.com. Please provide your order number in your email.
What is your return policy?
Unused product can be returned or exchanged within 14 days of the date your product was received. The product must be in the unopened box or envelope in which the product was shipped. We’ll deduct the shipping cost from your order refund. If you’d prefer to send the order back with your own shipping label, please send the tracking info along with your order number to firstname.lastname@example.org.
We do not accept returns of opened or used product. Why? We would have to dispose of the product once received. It's wasteful. We ask with our products, and any other products you try that you find are not for you, pass it along to a friend. We thank you for keeping our planet in mind.
For any other questions regarding our return policy, please contact us as email@example.com.
How long does it take to process a return?
Please allow up to 2 weeks to process your return once it is received by our team. If you have not heard from us and it's been over 2 weeks, please contact us at firstname.lastname@example.org.
We accept Visa, MasterCard, American Express & Discover through our secure processing services. We also accept payment via PayPal. Sales tax is required on orders shipped within the state of New York at the local tax rate.
I sent an email – why haven’t I heard back yet?
We are based on New York City in the United States and our business hours are Monday to Friday, 9 a.m. to 5 p.m. ET. We try to answer all emails within 48 hours – we will get back to you as soon as we can!
Discounts & promotions.
Can I use multiple promotion codes?
With some codes you can and other codes you can't. It depends on the promotion! Worth a try!
Can I apply a discount or promotion to a past order?
Our discounts and promotions are limited time only, as described in the specific discount or promotion details, and cannot be applied to past orders.
I never received my discount code after registering my email address.
Be sure to check your promotions and spam folders – these codes are sent automatically when you register your email on our site! If you still have not received your discount code, please reach out to email@example.com.
Wholesale, partnerships, and affiliates.
I’m a wholesaler interested in carrying OWA.
For all wholesale inquiries, please reach out to firstname.lastname@example.org.
Who do I contact about a potential marketing collaboration or partnership?
To discuss events, partnerships or collaborations, please email email@example.com.
How do I join OWA’s affiliate program?
OWA Haircare carefully selects affiliates via share-a-sale. You can apply to join our affiliate program by searching “OWA Haircare” or by our ID# 91972.
How can I get in touch with OWA regarding media opportunities?
For all press inquiries please contact us at firstname.lastname@example.org.