Frequently asked questions.

General questions.

Where does the name OWA come from?

OWA stands for “Out of this World Amazing.”

Why was OWA created? Why now?

Excellent questions. Check out our story page to read more about why we created OWA and the opportunity we saw for the waterless haircare format.

About our products.

Where are your products manufactured?

Our products are manufactured in the United States.

Are your products vegan?

Yes, all of our product are made without animal-derived ingredients.

Are your products cruelty-free?

Yes, our products and our ingredients are not tested on animals.

Are your products unisex?

Yes, our products are designed for everyone. Our Moondust Collection signature fragrance is gender-neutral & our unscented product is made for every body too!

Are your products sustainable?

We’ve factored in the entire product life cycle around the development of all our products. We aren’t removing water from the bottle, we’re never putting it in.

We take the below into consideration when creating products:

  • Ingredients
  • Manufacturing
  • Distribution
  • Packaging
  • Disposal

A third party study of OWA’s Moondust Collection: Hair Wash is currently in progress. When  the study is completed, we will share the findings with you.

About Hair Wash.

How many washes can I expect to get from one bottle of Hair Wash?

One bottle of Hair Wash is the equivalent of 4 bottles of 8 fl oz liquid shampoo. If you use one tablespoon (half of an ounce) each time you wash your hair, you will get about 60 washes from a single bottle of Hair Wash.

Is there a limit to how much powder you can travel with in a carry-on bag?

In the United States, the TSA does not allow passengers more than 12 ounces of powder in a carry-on bag. Hair Wash is only 2 ounces of powder, so nothing to worry about here! More information on the TSA policy here

What does Moondust Collection: Hair Wash smell like?

The Moondust Collection carries its own signature scent. The fragrance was designed specifically for OWA, so you won’t smell anything else like it! It’s a unisex scent, so it isn’t particularly feminine or masculine. It’s gender neutral, like the product itself! The most common descriptor of the fragrance we get is “clean.” 

How does Hair Wash differ from a dry shampoo?

Hair Wash and dry shampoo in a powder format are completely different chemistries. Hair Wash is truly a shampoo, that functionally cleans your hair. Dry shampoo can be classified as a styling product that makes your hair look and smell clean, but functionally doesn’t do any cleaning. We wrote a blog post you can take a look at here.

Order information.

How long will it take to get my OWA products?

Items ordered usually ship within 2 business days, unless otherwise noted in description of product. We ship using UPS SurePost as our environmentally friendly option, which is also the slowest option available. If you prefer a faster shipping speed, there are other UPS shipping options available. We ask that you keep the environment in mind when shopping online!

Do you ship internationally?

At this time we do not ship outside of the US, but we are working on it!
While we work on shipping internationally ourselves, tell us where you’d like to see us by sending an email to hello@owahaircare.com.

I have a problem with my order. How can I reach you?

If there are any issues with your order, please contact us via email at hello@owahaircare.com & we will make it right!

How do I place a return or exchange?

Reach out to us at hello@owahaircare.com.

What is your return policy?

Unused product can be returned or exchanged within 14 days of the date your product was received. We’ll deduct the shipping cost from your order refund, which will be under $6. If you’d prefer to send the order back with your own shipping label, please send the tracking info along with your order number to hello@owahaircare.com.

We do not accept returns of opened or used product. The reason for this is that we would have to dispose of the product once received and therefore it is wasteful. We ask with our products, and any other products you try that you find are not for you, pass it along to a friend as to not be wasteful. We thank you for keeping our planet in mind.

For any other questions regarding our return policy, please contact us as hello@owahaircare.com.

How long does it take to process a return?

Please allow up to 2 weeks to process your return once it is received by our team. If you have not received return confirmation within 2 weeks, please contact us at hello@owahaircare.com.

Payment

We accept Visa, MasterCard, American Express & Discover through our secure processing services. We also accept payment via PayPal. Sales tax is required on orders shipped within the state of New York at the local tax rate.